I appreciate you taking the time to try the suggested steps and sharing your concerns, @MattGoodTo-Go.
Since you aren't having any luck with our troubleshooting steps, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. If needed, the agent can start a new investigation to send to our Engineering Team for further review.
You can use the link below to connect with our team directly:
Please feel free to let us know if you have any additional questions or concerns. We are happy to lend a hand. Have a good one!
