hi, thanks for the reply. unfortunately none of that helped. i spent over 2 hours on the phone with an expert that got me nowhere. they had absolutely no resolutions. then i got help through the chat with screen sharing and still got no where. they put in a ticket and said this is happening across MANY other QuickBooks accounts. so i know its not a user error or my importing. i did get in contact with PayPal and everything on their end looks good. importing correctly. its QuickBooks that is messing something up when everything comes in. they admitted that to me in the chat. you can search and find invoices i need, but they do not come up as potential matches, and it does not let me do a manual match, just an "add transaction" but then that puts my invoices and payments out of whack. QuickBooks is changing the invoice numbers that are coming through, and only trying to match payment amounts rather than customer and invoice number as well. meaning its pulling invoices that have already been categorized from weeks/months before for new matches, and in return messing up my actual profit/loss. QuickBooks put in an investigation case/ticket for me so now its just a waiting game. i have been dealing with this since January, and its very frustrating they still don't have a resolution. at least they finally admitted it was a problem on their end but now its just a waiting game. i just cant do anything with my accounting section until this is resolved so I'm paying for a service i technically cannot use until this is fixed. its a lose lose for now.
