I'm glad to have you here, 816242. Let me share some insights on how to handle the Error code: -81624 and help you complete your client’s resubscription in QuickBooks Online (QBO). I'll provide more details below.
The error code -81624 you encountered while trying to resubscribe for your client in QBO Accountant indicates that you aren't the Master Admin and don't have access to manage the company's billing. In this case, you'll need to ask your client or the Master Amin to complete the resubscription process.
However, if you are the one managing your client's billing and still encounter this error message, we can access your account in a private browser. This could be due to the browser's stored cache. Accessing your account in a private window ensures that no cached data or cookies interfere with the session.
Here are the keyboard shortcuts we can use depending on the browser you're using:
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If the re-subscription process is completed successfully in the private browser, we can then clear the stored cache on your regular browser. Otherwise, we can use a different supported browser from the one you regularly use.
Additionally, you can refer to this article if you want to take over your client's billing so they can take advantage of the discounts when using QuickBooks: Transfer clients to your ProAdvisor Preferred Pricing program in QuickBooks Online.
We're available 24/7 if you need more assistance handling your client's resubscription to QuickBooks Online. Feel free to leave a reply below, and we'll respond with the information you need. Stay safe!
