This is not a new update problem.
This started for me EARLY February. After troubleshooting my file was sent for a week to the Data Specialist team on Feb14 in which we couldn't use the file or re-enter any transactions. This didn't fix the problem and they were not aware of the problem yet. I was using Enterprise 22 or 23 as I don't like to upgrade till the bugs are out also. After 2.5 months of hours on the phone with QB and spending $$ on my IT to go through hoops to troubleshoot and do the recommendations per QB I was told as a last resort upgrade to the 2024 and run all the updates till I get to R13-58. Paid for this to be done on our Server and the whole network of PC's. Updated further till we are at R13-65. still no fix.
Hours on the phone troubleshooting again, and am told this is a known issue again and have to wait for the updated fix....No timeline etc. It is interfering with my 3rd party Apps that because QB Web Connector isn't working we were trying to do a workaround by exporting the data into Excel to import into the Third Party App. But, that doesn't work because the reports are missing data! I have only a small amount of patience left knowing the learning curve and headache of transferring accounting systems for our business. NO INFORMATION, NO TIMELINES, NO ACCURATE REPORTING. TELL ME WHAT I'M WAITING FOR PLEASE.
Any advise from the QB Users out there would be helpful...Lets keep communicating.
