Hi there, Jones.
To help you accordingly, can you please specify if you're using QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)? May I also ask if you've encountered an error notification when logging into your account? I'm asking these questions to provide a more precise resolution to your issue.
In the meantime, I'll outline a resolution below for common login problems for QBO and QBDT.
If you forgot your login credentials but have access to your phone or email, you can still recover your account. Here's how:
- Log in to our Account recovery page.
- Enter the phone number or email address tied to your Intuit account. After that, we'll send a verification code depending on the recovery method used.
- Input the verification you've received from us or follow the instructions on the sent message.
- Once prompted, modify your login credentials or Skip the window.
After you regain access to your account, you can edit your email address, phone number, or password, or you can proceed directly to your product. We'd also suggest linking a phone number to your account to enable you to receive verification codes from us for future login attempts.
On the other hand, if you've lost access to your phone or email and forgot your user credentials, you can utilize our Recover my account tool to handle this situation. Then, follow the displayed onscreen instructions (1-3).
In case you still encounter the same issue, you can browse through this link to help you resolve the issue: Recover your Intuit Account if you can’t sign in. You can also consider following the troubleshooting procedure shared by my colleague Jeff_S. It helps isolate browser data issues that impact the system's performance.
Meanwhile, if what you mean is you're having trouble opening QBDT, you can utilize the QuickFix my Program tool from the QuickBooks Tool Hub to narrow down the result.
I'm also attaching these articles that you might find handy once you need to manage your Intuit Account login details or your Intuit account in CAMPs:
We'll keep an eye on this thread so we can swiftly get back to you once you add more details about your concern.
