Other questions

Let's get this figured out for you, W012.

First off, please note that unapplied payment income may show up if a customer made a prepayment before you created the sales form or if you've entered payments without linking them to sales forms. To fix this, open the refund check and ensure it’s classified under Accounts Receivable. Then, use the Receive Payments function to link the transaction to the unapplied payments.

Here's how:

1. Go to the Lists menu.
2. Choose Chart of Accounts.
3. Select the appropriate register and open the refund check.
4. Select Accounts Receivable from the Accounts column in the Expenses tab.
5. Pick a customer's name in the Customer: Job column.
6. Hit Save & Close.
   
   

If done, you can now link the unapplied payment. Here's how:

1. Navigate to Customers and tap Receive payments.
2. Pick the customer in the Received from.
3. Then check the unapplied payment and tick Apply Credits.

Here's an article for detailed information: Void or refund customer payments in QuickBooks Desktop.

Moreover, visit this article for future reference: Take and process payments in QuickBooks Desktop.

We're always here to help if you have other concerns or questions