I appreciate you taking the time to detail your situation thoroughly, Carvin. I know that losing the capability to copy and paste vendor names into the Vendor column can disrupt your business workflow. Let's work together to ensure you'll get past this.
You can sign in to your QBO account in an incognito or private browser to see if you can copy and paste your vendor names. You can use these shortcut keys to access a private window:
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Safari: Command+Shift+N
If you can paste the vendor names in a private window, clearing your browser's cache can fix the issue, as it resets the program to its original settings. Browsers store cache to load pages faster, but over time, this can get outdated and lead to problems. For step-by-step instructions on how to clear the cache, please check out this article: Clear cache.
Additionally, you can use other supported web browsers to access QBO. Please refer to this article for more information: Supported browsers.
If the issue persists, I suggest contacting our Live Support team. They have the tools to securely access your account, identify the root cause of this problem, and guide you through the steps to get back on track.
In the future, you might find it helpful to use custom fields for vendors and expenses in QuickBooks Online. This feature can help you organize lists, narrow search results, and filter financial reports.
Carvin, do you need more help using custom fields or navigating QuickBooks? If so, please click the Reply button below and share your questions with us. We're here to provide detailed answers and ensure you get all the support you need. Rest assured, the Community team is always ready to help!
