Other questions

If your QuickBooks app is stuck on a white screen with a spinning icon, here are some possible reasons and solutions:

Possible Causes

1. Corrupt Cache or Data – The app’s cache may be preventing it from loading correctly.

2. Software Bug or Update Issue – A recent update may have caused compatibility problems.

3. Internet Connection Issues – If QuickBooks requires online verification, a network issue could prevent it from opening.

4. Firewall or Antivirus Blocking Access – Security software may interfere with QuickBooks.

5. Windows or Mac OS Compatibility Issues – Some system settings or updates may affect the app’s performance.

Solutions

1. Clear the QuickBooks Cache and Temporary Files

• If you're using Windows:

  • Press Windows + R, type %localappdata%\Intuit\QuickBooks\, and delete the contents inside the Cache folder.

• If you're on a Mac:

  • Go to ~/Library/Application Support/QuickBooks and clear cache files.

2. Run QuickBooks as an Administrator (Windows Only)

1. Right-click the QuickBooks shortcut.

2. Click Run as Administrator.

3. Check Internet Connection and Firewall Settings

• Try opening QuickBooks without a VPN or on another Wi-Fi network.

• Temporarily disable your firewall or antivirus to see if it’s blocking the app.

4. Update QuickBooks and Your System

• Reinstall QuickBooks:

  • Windows: Uninstall QuickBooks from Control Panel > Programs, then download the latest version from Intuit.

  • Mac: Drag QuickBooks to the Trash, then reinstall from Intuit’s website.

• Update Windows or macOS: Make sure your operating system is up to date.

5. Try QuickBooks Web Version

• Go to quickbooks.intuit.com and log in to the web version.

• If the web version works, the issue is likely with the desktop app.

6. Contact QuickBooks Support

If none of the above solutions work, you may need help from Intuit Support:
QuickBooks Help & Support