Thank you for joining the thread, Kevwolf007. Unexpected issues can disrupt our workflow. I understand the importance of using the QuickBooks Online mobile app efficiently. Here are some solutions that may help you.
First, ensure you are using a device compatible with the QuickBooks Online (QBO) mobile app. See the details below:
1 Apple Devices:
- iPhones running iOS 11.1 or later
- iPads running iOS 11.1 or later
2. Android Devices:
- Smartphones running Android 5.0 or newer
- Tablets running Android 5.0 or newer
For reference, please review the supported OS versions table in this article: Compare mobile app features.
If you have verified that you are using the correct version, we can perform some mobile app troubleshooting steps to resolve the issue. Let's start by following the steps below.
For iOS devices:
1. Update the App:
- Go to the App Store and check for updates for the QuickBooks Online app. Install any available updates.
2. Clear App Data:
For Android devices:
1. Update the App:
- Ensure that you have the latest version of the QuickBooks Online app installed. Updates often contain bug fixes and performance improvements. Google Play Store and check for updates.
2. Clear Cache and Data (Android only):
- For Android users, clearing the app’s cache and data can help resolve performance issues.
- Go to Settings > Apps > QuickBooks Online > Storage.
- Tap on Clear Cache and Clear Data.
You can check this article to add another troubleshooting step: Fix common errors in the QuickBooks Online mobile app for Android.
If the issue persists, I suggest contacting our support team for further assistance. Here's how you can reach them:
1. Log in to your QuickBooks Online company using a web browser.
2. Select Help (?).
3. Choose Assistant.
4.Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more information you can check this article regarding your mobile app: See your latest data in the QuickBooks Online app.
Additionally, I recommend these articles to learn more about another feature of QBO:
For any concerns you may have about managing your transactions using the QBO app, please don't hesitate to leave a reply below. I'm always here in the Community to help. Have a good one.
