Other questions

Thanks for reaching out in the forum, mcheng29. I'll make sure you get the best assistance to address your concern.

I checked our system and confirmed that no other users are currently reporting the same issue. In the meantime, you can reach out to our QuickBooks Live Support team for assistance with removing inactive services that appear on the list while adding time entries. They will be able to guide you through the process and ensure that any necessary changes are accurately reflected.

Here's how:

1. Sign in to your QuickBooks Online Payroll company.
2. Click on the (?) Help icon.
3. From there choose the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.

For more detailed information on how to contact our live support, you can check this article: Get help with QuickBooks products and services.

Additionally, you might find this article helpful as a reference if you're considering organizing your products and services into categories within your QBO account moving forward: Group your products and services into different categories in QuickBooks Online.

I'm still ready to back you up if you need more help handling payroll. I'll keep the thread open so you can comment back.