Other questions
This is not the outcome we hope for when promoting our product, Percy. Allow me to offer some perspective on why you're seeing charges in QuickBooks, despite having terminated your plan. There could be several factors at play here.
Before we begin, it's important to first ensure that your cancellation was successfully processed within your account. If so, you should've received a confirmation email from Intuit which verifies that your plan was officially terminated. However, if that's not the case, this only means that your plan haven't been revoked. Thus, the reason why you're still being charged by QuickBooks.
Apart from this, timing also plays a vital role in this matter. If you've cancelled your plan close to your payment schedule, there's a possibility that you're being charged before your plan cancellation takes effect. Thus, another reason why you've encountered unexpected charges from us.
In addition, you can also consider checking for other active subscriptions that are linked to your payment method. This will also trigger the charges despite discontinuing your plan.
To confirm whether you have another active plan, you can follow the steps below:
- Sign in to your Intuit Account.
- Go to Products & billing.
Once you've chosen your plan, look for a cancellation confirmation that resembles the image provided below:
However, if you've confirmed that your plan has been processed successfully. I highly recommend contacting our QuickBooks Support Team. They have advanced tools such as screen-sharing sessions for a detailed review of your account.
Please check this reference to know the availability hours that will suit you: Support Hours.
Moreover, you can refer to this page to have an overview on how Intuit process charges, along with the steps on how to look for charges in your billing history: Understand Intuit charges on your credit card or bank statement.
We're committed to resolving your issue with regard to your billing charges from QuickBooks, Percy. Please let us know if you need any additional information by revisiting this thread. The Community is always here to help.
