I agree. I was able to fix my reports, probably because I am a small company. I attempted their original "fixes" and they did not work. That is when I realized Intuit did not know what they were dealing with. I then isolated the corrupted reports per Intuits suggestion. This required reviewing EVERY Memorized report I had, some were corrupted, some were okay. By the time I had this done they had another up-loadable "fix". Not trusting Intuit, I then reread all of the Intuit users & Intuit employees comments in the community.
Because I save my backups on my own devices, I felt confident that my backups from prior to the update were okay. (intuit should have suggested that we all go back to our prior backups until they had the problem fixed). I reloaded my most current backup from before Intuits flawed update. Then I installed Intuits most current update. I reviewed each report in the isolated file and they where fixed. I moved them back to their original files. I have no idea why this worked. It may be when I went back to an un-corrupted backup, the Intuit up date was not attempting to fix multi layered problems. It may be that I do not use reports that others are still having such difficulty with.
If I had needed to pay for technical assistance, it would have been very very expensive on a per hour basis. Since I do value my time this has been expensive enough. In reading the "help" comments from Intuit, I believe they had no idea the size of the problem they created or concern about the time costs of their users. I found most of their comments condescending, because I have not seen a company wide warning acknowledging this problem. If this would have been a regular product, I would have taken it back and asked for a warranty refund. This product error has been so costly to all of the users that Intuit should give every user that has reached out for help a monetary rebate. No way is this product worth $1,000.00 this year. I am now convinced that my time will be spent researching accounting programs that will suit my needs for the future. It would have taken less time this year to convert to and learn a new accounting program, then fix this one.
