We understand the challenges you've been facing with uploading receipts, especially when it involves billing clients, @jaxongroup. While our team is actively working on resolving the upload issue, there’s an alternative method you can use as a workaround. By emailing your receipts directly to QuickBooks Online, you can ensure smooth transaction management without delay.
While we continue to look into the underlying cause with uploading receipts, I recommend following up with our support team to get the latest updates on the progress. In the meantime, you can email your receipts directly to QuickBooks Online. This method can serve as a temporary solution until the error is resolved.
Follow these steps to guide you through finding the email address you need to use for sending your receipts.
- Log into your QuickBooks Online account.
- Navigate to the Transactions menu located on the left-hand side of the dashboard.
- Click on the Receipts tab.
- Locate the dedicated email address assigned for uploading receipts.
- Use your registered email to send the receipts. Use these supported formats: PDF, JPEG, or PNG file.
- Attach the files you wish to upload, ensuring each document doesn't exceed the size limit.
Once sent, these receipts should automatically appear under For Review. You can then categorize or match them to existing transactions.
If this workaround works for you, I recommend checking out the resource: Categorize transactions in QuickBooks Online to help you organize them.
I hope this temporary solution assists you in managing your receipts without inconvenience until we resolve the issue at hand. Please feel free to maintain communication with me for updates. I'm right here if you need any more help with this process. Have a good one.
