I appreciate you for trying the steps mentioned above, h4clarke. Clearing the fee that appears as an expense on the reconciliation screen depends on how the transactions were recorded. Let's work together to resolve this.
First, did you added the fee when you created the invoice? Also, does the deposit appear as two separate transactions of $50 and $1.50 on your statement or bank feeds?
If the fee is added to the customer’s invoice and show as a single transaction in your statement, both the deposit and expense will be displayed in the Fee account, but the total will balance out to zero since you've entered it as a negative amount when recording the bank deposit.
However, if they are listed as two separate transactions in your statement or bank feeds, you can either create a separate expense transaction or exclude it in bank feeds to clear it up.
In addition, I've added this article below for future reference in case you encounter an issue during the reconciliation process: Fix Issues in Reconciled Transactions.
If you have any other questions or need further assistance with recording donation fees, please don't hesitate to leave a comment below. I'm here to help and would be more than willing to lend you a hand. Your satisfaction is important to us, and we want to ensure you have a seamless experience.
