Good afternoon, @Chuck S.
Thanks for reaching back out and giving us additional information about your issue.
After looking over the details you gave, I recommend contacting our Customer Support Team for further assistance. They have advanced tools to see why this is occurring in your account. Here's how:
- Go to the Help menu.
- Press the QuickBooks Desktop Help option.
- Tap the Contact Us button.
- Enter your question and hit Let's talk.
- Scroll down and choose to Get a callback.
Keep us updated on how the call goes. I'm only a post away if you need me again!
