There are certain reasons why you can't log in to your account, Muhammad. I'll provide steps below to ensure you recover your account.
If you're having trouble logging in to your account because you forgot your credentials but still have access to your phone, you can go to the sign-in help page to reset your password. Then, proceed to these steps:
- Enter the phone number or email address associated with your account.
- Enter the verification code or follow the instructions in the message.
- When prompted, reset your password.
If you've verified that your credentials are accurate but still unable to log in, try using a private browser or switching to incognito mode.
Here are the keyboard shortcuts for popular browsers:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If it works, return to your regular browser, clear its cache to remove unnecessary data, and start fresh. You can also consider using a different supported browser to enhance your QuickBooks experience.
For more troubleshooting steps, explore this material: Recover your Intuit Account if you can’t sign in.
For the security of your account, refer to this material to help you protect your account against password theft: Secure your Intuit Account and prevent lockout with extra verification methods.
Please add a comment below if you're referring to a different situation. I'd be glad to assist you further.
