I can see how important it is to receive payments in a timely manner. Let me help clarify why you're receiving a message "deposit withheld," Anthony.
To begin with, please know that payments can be temporarily withheld due to several reasons related to the details in your merchant account, certain transaction activities, or the need for additional verification. These safeguards ensure that transactions are secure and compliant, protecting all parties involved.
Common Triggers for Payment Holds:
- Exceeding Transaction Limits: If your payment processing volume exceeds the maximum dollar amount expected for your account, it might trigger a hold.
- Multiple Unsuccessful Authorization Attempts: Repeated failed attempts to process a transaction can also result in a payment being withheld.
- Verification Requirements: Certain transactions might require additional verification of your business type to ensure adherence to Intuit’s Acceptable Use Policy.
- Risk Detection: Our systems detect processing patterns that pose potential risks. This precautionary measure is essential for maintaining the integrity of transactions.
If there’s an issue with the payment, we’ll notify you via email detailing why the payment was held and what specific information or documents are needed to release the funds. Please check your email inbox for this notification and follow any enclosed instructions.
Upon submitting the requested information, our review process is completed within 2 business days. We aim to resolve these issues promptly and proceed with processing your payment as soon as possible.
To learn more about withheld funds, please refer to this article: Learn about funds on hold in QuickBooks Payments.
You can also check out these articles for additional references when receiving online payments from your customers:
Thank you for your patience and cooperation as we work through this together. If you have any follow-up questions or need further assistance, please don't hesitate to reach out. We’re here to support you and make sure your business's financial operations run as smoothly as possible.
