Thank you for joining this thread, @191523.
Could you please provide additional information regarding your specific experience with QuickBooks? Providing a detailed description, including any scenarios, will help us better understand the nature of your concern.
Additionally, could you verify which version of QuickBooks you are currently using? Are you operating on the online platform, or are you utilizing the desktop application?
Please be aware that the easiest and most secure route to connect with our phone and chat support is by using the Help menu within QuickBooks. Let me guide you through this process.
In QuickBooks Online, please follow the steps below:
- Select the Help menu at the upper-right corner of your screen.
- Locate the Assistant tab.
- Enter "contact support" in the chat box and click Enter.
- Select Contact a Human, then select Live Chat or Call me back.
- Enter a short description of your concern and click Continue.
- Choose between Callback or Chat.
For QuickBooks Desktop:
- Open your QuickBooks Desktop.
- Go to the Help menu and select QuickBooks Desktop Help.
- Select Contact Us below the screen.
- Type a detailed description of your issue, then click Continue.
- Sign in to your account and click Continue with my account.
- Check your email for the single-use code and enter it. Then, click Continue.
- Select either Callback or Chat.
To connect directly with an expert, please refer to the support hours provided. This will ensure that you receive timely assistance from our knowledgeable team.
Additionally, you can skim through our Self-help articles for more resources while working with QuickBooks in the future. From there, browse the topics you need for account management, advanced accounting, banking, and more.
I'm looking forward to your detailed response. If you have questions, please include them in your reply. I'm here to offer comprehensive support. Thank you.
