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JeveeAdvin__la · ‎February 03, 2025

Yes, we can write off multiple invoices in QuickBooks Online if they are from the same customer so it's easier to manage outstanding balances. If the invoices are from different customers, you will need to handle each one separately, focusing on one customer at a time. I’ll guide you through each step of the process, giving you a clear understanding of each stage.

Here's how:

If you haven't already, create a Bad debts expense account.

Go to Settings and select Chart of accounts.
At the upper right, select New to create a new account.
From the Account Type ▼ dropdown, select Expenses.
From the Detail Type ▼ dropdown, select Bad debts.
In the Name field, enter Bad debts.
Select Save and Close.

Next, Create a Bad debt item.

If you haven't already, create a non-inventory item as a place holder for the bad debt. This isn't a real item, it's just to balance the accounting.

Then, Create a Credit memo for the bad debt.

Select + New.
Select Credit memo.
Select the customer from the Customer ▼ dropdown.
In the Product/Service section, select Bad debts.
In the Amount column, enter the amount you want to write off.
In the Message displayed on statement box, enter Bad Debt.
Select Save and Close.

Lastly, Apply the Credit memo to the invoice.

Select + New.
Under Customers, select Receive payment.
From the Customer ▼ dropdown, select the appropriate customer.
From the Outstanding Transactions section, select the invoice.
From the Credits section, select the Credit memo.
Select Save and Close.

The uncollectible receivable now appears on your Profit and Loss report under the Bad Debts expense account.

For your complete reference, refer to this article: Write off bad debt in QuickBooks Online.

For your future reference on how to run your uncollectible invoices, refer to this article: Run a bad debts report.

Clearing multiple invoices in QBO is streamlined when dealing with a single customer, helping you manage outstanding balances efficiently. If you have any additional questions, don't hesitate to reach out to us directly. I'm here to provide any assistance.