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Managing user permissions on your account ensures accurate tracking of your transactions, allvolleyball. I'll add insight into this.
In QuickBooks Online, users with the Accounts Payable Manager role have comprehensive access to expenses, vendors, and A/P reports. This role is strictly limited, with no access to Sales, including the ability to delete invoices, nor does it have permissions for Accounting, Customers, Budgets, or Payroll transactions.
Thus, A/P Managers are unable to delete customer invoices. If you're referring to these entries as Bills, they have the full authority to modify them. You can refer to this guide for more information: User roles and access rights.
In addition, if you've noticed unusual changes to your sales invoices, I recommend reviewing the audit log to identify who made specific modifications to your entries.
You may also verify the role given to the user to ensure accurate permissions are authorized to them. To do this:
- Go to the Gear ⚙ icon and select Manage Users.
- Find the user you want to edit, then click Edit in the Action column.
- You can change the user role from the Roles ▼ dropdown.
- Review other details. Then, Save.
Additionally, you'll want to seek additional guidance from our Live Expert Assisted team to help you manage user permissions and provide assistance in keeping track of your overall transactions.
Furthermore, I'll include this reference to help you review customer-paid invoices in your file: Record invoice payments in QuickBooks Online.
Just let me know on this thread if any additional questions arise when managing access rights in your account. I'll make sure to provide further help. Take care.
