I appreciate you joining the thread, @Rlind306. Cookies and caches might block you from doing your 1099s in QuickBooks Online (QBO). We can perform a troubleshooting process to fix the issue. I'll guide you the steps below.
First, restart your browser. Then, log in to your account in a private browser. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it fixes the issue, go back to the regular browser and clear the cache. This will eliminate outdated files or data that cause system issues and glitches when using the program. Otherwise, you can use another supported browser.
If the issue persists, I encourage you to contact our Technical Support Team so they can check your account set up and provide resolution to your concern.
Additionally, managing payroll forms accurately is vital for compliance and employee satisfaction. Our QuickBooks Live Expert Assisted service provides the support you need to handle payroll forms with precision and confidence.
Furthermore, you can refer to the following articles for future reference in managing payroll reports and for guidance on wrapping up this year’s payroll and preparing for the next with QuickBooks Online Payroll:
Please let me know by posting again in this thread if you need more help in preparing your 1099 and other payroll forms in QuickBooks. I'm always here to help you.
