kitchenaid
Level 2

price levels not working

  • desktop premier 2024, windows, all software up to date
  • 1-2-2025, updated our prices, then updated price levels for special customers. this was done on client pc to a server pc in same office.
  • tested invoices for customers with price levels and it calculated the correct % but it draws from the 2024 (old) prices! On 12-31-24 these price levels were all working perfectly.
  • tested invoices on customers without price level assignments and it correctly drew the 2025 prices.
  • spent 45 minutes "verifying" data, no problems there. Intuit now recommends rebuild.

Any suggestions appreciated!