Seasons Greetings!
Thank you for reaching out to the QuickBooks Community, csoffice! I appreciate the effort you made in trying to resolve the issues. Have you tried reinstalling QuickBooks? If not, let's go ahead and do that. Before we start please have your license number near by. Here's how to remove QuickBooks:
- Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
- Select Programs and Features or Uninstall a Program.
- From the list of programs, select your version of QuickBooks Desktop you want to remove.
- Select Uninstall/Change, Remove and then Next.
If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).
When you’re done, install QuickBooks Desktop. QuickBooks will automatically install new folders and rename your old ones. From there, try the QB Program Diagnostic Tool and let me know if you're getting the same error message.
I'm looking forward to your response and will be sure to look forward to your response. See you in a few!
