DMD6
Level 1

Other questions

Hello,

 

Thanks for the follow up. I have already made sure that the 'QBDataServiceUser34' had full control permissions on the folder where the company files are located. The problem still remains and it only happens every 3-5 days or so. The only way I can get it to work again is to logon with Windows Administrator credentials to clear the UAC prompt, restart the 'QuickBooksDB34' service (required Windows Admin credentials), or I have to reboot the server (any of these fixes it for only 3-5 days). Again, these are not ideal solutions as I am not always near a computer where I can help my users when they need it, and therefore, they are unable to use QuickBooks until I am able to login and perform one of the above listed "fixes". It is happening far too frequent and is becoming a nuisance to me and my QuickBooks users. Please let me know if you have additional ideas or troubleshooting steps. Thank you.