Other questions
Thank you for participating in this discussion about Migration Error 1009, Ronald. I appreciate the steps you've taken, including discontinuing the QuickBooks Desktop Usage & Analytics Study, and I understand your frustration with the persistent error. Your effort to resolve this issue is appreciated, and I want to assure you we're taking your concerns seriously. I'm here to provide the latest information and guide you through our next steps to address this problem.
At this time, there's an ongoing investigation (INV-108029) concerning the migration tool pop-up with an error message 1009 Internal Error: Unknown Exception. Rest assured that our engineering team is actively working to resolve this issue.
To ensure you're promptly notified when a solution is available, I recommend contacting our Customer Support Team to add your account to the list of affected users. Here's how to reach them:
- Navigate the Help menu and choose QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Type your concerns and select Continue.
- Follow the on-screen instructions to contact us via Chat with us or Have us call you.
For our support availability hours, please refer to this article: Get help with QuickBooks products and services.
Additionally, I've included articles that may provide additional insights into the migration process:
- Move files to QuickBooks Online with the Accountant Batch Migration Tool
- Frequently Asked Questions about QuickBooks Desktop Migration Tool
While we wait for the investigation to yield results, please know your experience matters to us. We're not just working on a fix but also making sure this kind of inconvenience doesn't happen to you or any other customer in the future. If you need support or have questions about managing your data while we resolve this issue, please don't hesitate to reach out. We're here to support you every step of the way.
