Thank you for your reply. It seems to be related to the workstation not the user. I had the user sign in with a different user account on the same PC and we are seeing the same behavior. He indicated that the PC that account was signed into was not having any issues.
I have pushed through all updates for Quickbooks, I tried running the quick fix from the tool hub. I have tried to make a copy of the template and use that. None of those things helped.
