Although you don't log in via a browser, Renee, we can check it first to troubleshoot issues with the QBO Desktop App. I'll outline the measures to remove the error and ensure you can print the document seamlessly.
Please know that the app installed on your desktop was downloaded by signing up for QuickBooks Online through a browser and selecting Get the desktop app from its Settings. That's why we have to start checking for pop-up blockers from your browser. Follow the steps below if you're using Firefox (Windows or Mac:
- Open Firefox, go to the Menu ≡, then select Settings.
- Under Privacy and Security, scroll down to Permissions.
- Go to the Block pop-up windows to uncheck the box, or choose Exceptions… and add qbo.intuit.com by clicking Allow.
- Select Save Changes.
- Once adjusted, sign out, close Firefox, reopen it, and sign back in.
- Try printing again to verify if you can now view the document.
Scan this article for Google Chrome and Safari, along with the things to consider: Why doesn't anything happen when I select a button or link?
Additionally, consider changing your computer's general pop-up blocker settings. Review the printing setup and the connection between QuickBooks and your printer.
Moreover, access multiple companies or switch your view in the desktop app by following this reference: Download and use the desktop app in QuickBooks Online (all versions) and Accountant.
Once settled, save this guide for resolutions you can take when encountering problems: Fix QuickBooks Online printing issues on browsers for Windows.
Reach back out if you need more help navigating the desktop app or accessing your account through the web. I'm determined to get this fixed for you. Stay safe.
