Hello ShyMae,
See the screen shot below -- this is not how invoices have looked on-screen for at least the last 10 years. I believe a change (unannounced, as far as I know) was rolled out sometime yesterday -- which caused some issues.
Also, as I had stated, I did work with QB Support -- which means I do know how to contact them.
It seems like feedback always falls on deaf ears at Intuit; maybe a splash-screen when folks login telling them what has changed or change log be useful to your millions of users.
