Other questions
We haven't received similar cases or reports regarding the sudden changes in the invoice display, John. I acknowledge how crucial it is to avoid disruptions, as seamless invoice management is essential for maintaining the efficiency of your business operations.
Before anything else, we can check the invoice template used for your recurring transactions. This could also be why the date fields, including your delayed credit and charges, aren't showing as expected.
If the same thing happens, I recommend contacting our live support team. I know you've been in touch with our dedicated experts already, but they can further diagnose the reason behind this and provide you with the latest updates on your case.
Here's how you can reach them:
- Head to the Help icon, then the Search tab.
- Type in Contact Us in the search bar.
- Click Contact Us.
- Choose the Chat or Callback option.
For future reference, if you've received payment from one of your customers, you can record it in QuickBooks. It will mark your invoices as paid, ensuring that your financial records are up-to-date and accurate.
Reaching out to our support team will keep you updated on the progress of your case. If you need any additional help managing your invoices, please don't hesitate to return to this thread. I'm here to make sure you get the assistance you need!
