I appreciate you for taking the time to share your concerns here in the Community. I couldn't imagine how much inconvenience this has caused your business. It's essential to keep your financial records in order, and I'm here to help you get the support you need.
Since you're encountering an error message while using Safari on your iPad or iPhone, I suggest accessing QuickBooks Online using a different browser or on a desktop in the meantime. This should allow you to record your sales tax payments and continue reconciling your accounts.
Furthermore, I encourage you to contact our live technical support team since this issue has persisted for two weeks. They can provide you with real-time assistance and help you work through this issue effectively.
Here's a step-by-step guide to reach us through the web browser:
- Navigate to the Help menu and choose the Search tab.
- Next, click Contact Us.
- Pick a topic to reach the appropriate expert or opt for another option to provide a brief description of your issue. After that, hit Continue.
- Finally, you can select Start a Chat or Get a Callback to start chatting with them.
Your concerns are important to us, and we are committed to addressing them as swiftly as possible. Please check our support hours here to ensure you can reach us when we are available: QuickBooks Support.
I'll also leave this article to help you record sales tax payments using a web browser: File your sales tax return and record sales tax payments in QuickBooks Online.
Your patience is greatly appreciated. If you have any other questions or need further assistance in recording sales tax payments, please feel free to drop a reply below. I'm just one post away.
