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Other questions
@Chrea I did what you said once they all logged off tonight, and it found errors and fixed them. I was able to get all users logged in after that (me remoting to each). I tried to attach screenshot to this reply.
My larger, and more doom-inspiring issue, is to somehow merge or export/import transactions on another QBW file, done while on QB support to get that one client connected.
The outlook is not as sunny for this one...
Thanks so much for writing!