Thanks for joining this thread, @Jbstan. I'll guide you through some troubleshooting techniques to help you successfully send invoices using QuickBooks Online (QBO).
If you have sent the invoice to multiple recipients, it's important to note that we cannot identify which specific recipient’s delivery has failed. For example, if the invoice fails to deliver to 1 out of 3 recipients, the status will be marked as Undeliverable.
That said, I suggest checking the status of your invoices. Simply select the Sales menu and then Invoices tab to view the statuses listed in the Status column.
After that, please ensure the customer's email address is accurate. Here's how to review it:
- Go to the Sales menu, then Customers.
- Select the customer who didn’t receive the invoice.
- Click Edit.
- Check the email address and edit it if needed.
- Resend the invoice.
Additionally, you can view a list of bounced emails with delivery errors in QBO.
Furthermore, I recommend exploring these articles that outline how to customize the appearance of your invoices to align with your company's branding, as well as how to effectively record invoice payments to maintain accurate financial records:
I'm readily available to provide precise and valuable information regarding sending invoices in QBO. If you require any further clarification, please feel free to leave a comment below. I’ll be sure to get back to you promptly.
