Thanks for confirming that this is not a sub-account. Let me join this thread to help you contact our support in QuickBooks Online to report this unusual issue within the payment delivery receipt.
Ensuring all the entries in your bill payments match the details on your payment receipts plays an essential part in your business. This alignment helps maintain accurate records and prevents potential issues down the line.
Since the Payment Delivered Receipt doesn't align with the account shown in the Pay To section of your bank's Bill Payment. I suggest contacting our QuickBooks Online support team. They will look into this and review the root cause of this unusual issue.
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
For more information, refer to this article for the perfect time to contact them: QuickBooks Online Support hours.
Additionally, I'll include an article outlining how to track vendor payments within a specified timeframe: Run a report with vendor totals in QuickBooks Online.
We are still here if you need assistance regarding your bill payments, vendors list, or reports in QuickBooks Online. Just write it down anytime. Take care.
