This isn't the experience we'd want you to have, mbutler22. Allow me to route you to the appropriate support to resolve the disappearance of your drag-and-drop box.
We truly appreciate how valuable the drag-and-drop feature is for managing your receipts efficiently. Since this issue persists, I recommend contacting our support team. They have the expertise and tools to initiate a screen-sharing session, review your account, and investigate this matter further.
Here's how:
- Log in to your QBO account.
- Click (?) Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Type a summary of your concern and click Continue.
- Choose a way to connect with us: select Start a Chat or Get a Callback.
To ensure we address your concern promptly, refer to this article for our support hours: Contact QuickBooks Desktop support.
Additionally, you can add and delete attachments to customer and vendor profiles. This allows for more organized recordkeeping.
Please keep me updated on how it goes about the drag-and-drop feature for receipts. Just leave a comment below, and I'll get back to you.
