Other questions
I genuinely care about your experience, Angelo. I understand that you want the page to automatically go back to where you left off after logging in again and skipping the need to refresh the other tabs manually.
In QuickBooks Online (QBO), there's a timeout feature for security purposes. You're right on this. This functionality helps prevent unauthorized persons from accessing your data when you're away from your computer.
The default setting is 1 hour. Since you mentioned that it started to change last week, we can check your settings to see if there have been any changes.
Here's how:
- Go to the Gear icon. Select Account and Settings.
- Head to the Advanced section.
- Click Edit from the Other Preferences section.
You will be automatically directed to the Home page when you log in again after your session expires.
For now, I recommend providing your suggestions to our product development team, as the feature to automatically resume where you left off after logging back in and skip the need to refresh other tabs manually is unavailable.
Here's how:
- Go to the Gear icon, then choose Feedback.
- Type in your valuable recommendations.
- Hit Next to submit.
Always remember that your input matters. Track your recommendations through our QBO Feature Requests website.
It's always a good idea to save your transactions to prevent the need to recreate them each time you automatically sign out.
Moreover, you might want to view your user logs. For reference, see this article: Use the audit log in QBO.
Sending your ideas to our engineering team enables us to assess and pursue possible enhancements. I'm always here to lend a hand if you need further assistance with the time duration feature.
