Thank you for providing a detailed resolution, Sealcoat. We appreciate the time you took to explain the issue with the invoices and troubleshoot it. We value your contribution to the Community.
However, if you encounter any issues, don't hesitate to reach out to our Technical Support Team. If you're not on the list of affected users, we'll add you so that you can receive timely updates and participate in the investigation. Sharing your experiences with our support team will help us resolve the problem more effectively.
Please be assured that our team will work diligently to identify the underlying cause and provide you with an effective solution. You'll receive an email whenever there's a development about the investigation, including the solution. Let me guide you on how:
1. Access your QuickBooks Online (QBO) company, go to Help (?).
2. Choose either of these tabs:
- Assistant tab and type Talk to a human.
- Search tab and click on Contact us to connect with a support expert.
3. Select the preferred method of contact (phone or chat).
You can also check this article for the steps on how to reach an agent also includes the support hours: QuickBooks Online Support.
Additionally, to help you manage your invoice template in QuickBooks, you can go through this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. This will give you more details on what other information you can add to your sales form as well as ways to personalize them.
You can also check out this article to learn how to receive invoice payments in QBO.
You can always tap me if you have additional questions about managing your invoices in QuickBooks, Sealcoat. Take the best care always and have a wonderful weekend ahead!
