Hi there, @TownlineMachine.
Let me provide you with some helpful tips on how to locate the list, dropdown, and reconfigure new output to make your G/Ls visible again in QuickBooks Online (QBO).
To assist you efficiently, could you please provide me with specific information about the list you are referring to or trying to locate? any additional details would be greatly appreciated as this will help us provide you with a solution.
Furthermore, when reconfiguring your new output to make G/Ls visible, you can configure the account items in the Products/Services tab. Here's how:
- Go to Settings and then select Products & services.
- Find the non-inventory or service item you want to change.
- Select Edit in the Action column.
- Under the Inventory asset account, you can select which account to use by choosing in the dropdown arrow or add a new account.
- When you're done modifying the item, select Save and Close.
However, if you still can't view the column, it might be due to an outdated cache that can cause conflict with the syncing process. To resolve this, I recommend opening your account in an incognito window. Here are some keyboard shortcuts you can follow:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
Once resolved, you can return to your regular browser and clear its cache or utilize another supported one.
For future reference, I've included these resources to change the item type for a product or service. You can also scan the article if you need to use a different income account for your product or service item in QuickBooks:
You can always get back to me if you want to add more or want some clarifications regarding reconfiguring your new output in QuickBooks Online. Just leave a comment below and I'll be glad to provide the information that you need. Take care and have a good one, @TownlineMachine!
