You definitely called it like it is.
It’s so bad, they seem to be all AI auto responses…
If it’s a person (doubtful), then maybe it should be explained how in order to answer something you may need to actually read what the question is?
On a side note…
Don’t you love it when you give them all kinds of info over the phone to prove who you are, but you asked them (while your logged into your account on their system) to call you? Yet you ask them for info to prove who they are and you get a first name…. Thats’ it, after I’ve given out all kinds of info to someone that probably not based in the US. Makes me feel all warm and fuzzy knowing someone’s probably compiling all this info in a call center somewhere…. Then after wasting all the time doing that they always transfer you to someone else? Rinse and repeat….
Then to make matters worse after you’ve wasted a good hour or most of your day and nothing has changed (other than maybe your blood pressure) since you first decided to reach out, they provide you with a case# which is great. Woohoo! A sense that something was accomplished.
Only to find there’s nothing written up about that particular case and so it means absolutely Jack squat! if you ever have to call back.
Forget about trying to get someone past tier 2.
Corporate phone number or email, you don’t need that. It doesn’t exist.
Accountability? What’s that?
We’ll just keep handing you off to the next person with the hopes that if we keep doing that, then maybe he won’t remember who is actually doing their job or who is just there to collect a paycheck.
Oh, you are recording the call for training purposes? Good idea! How’s that going by the way?
Wait, now that’s something we can actually work with. I’m going to record the whole conversation the next time I call in, but I’m calling it quality control. Maybe I can actually get something accomplished if that happens.
