I want you to have a better experience after your vacation, fridabonfit. We'll turn off your anti-virus to prevent it from stopping the program from sending emails and allow QuickBooks to use your email provider to perform the task.
Let's start by turning off your anti-virus as it may block the desktop program from sending the invoices. You can also reach out to your IT personnel for further assistance.
Next, carry out the same task above. If you continue to get the same result, close QBDT, and head to your desktop. From there, right-click your mouse beside the QBDT icon and select Run as administrator.
After performing these steps, open your company file and reauthorize QBDT to utilize your email provider. Let's remove the current email address and add it again to your company file.
To delete:
- Navigate to the Edit menu at the top bar and select Preferences.
- In the Preferences window, go to the Send forms menu on the left panel and select My Preferences.
- From there, head to the Send E-mail Using section and select your email in the Email IDS column.
- Press the Delete button and tap Yes to confirm the action.
To add:
- Go to the Edit menu at the top bar and select Preferences.
- In the Preferences window, head to the Send forms menu on the left panel and select My Preferences.
- Navigate to the Send E-mail Using section and click the Add button to display the Add Email Info window.
- From there, fill in the following fields with the correct information: Email ID, and Email Provider.
Your webmail provider's login page will display. Make sure to sign in and select to grant Intuit access. Refer to this article for more insights about the process, and the list of supported Internet Service Providers (ISP) and Port Information: Connect your email to QuickBooks Desktop.
In case you need guidance authorizing your Gmail or Outlook account and setting up the security settings (Gmail), feel free to open each link below for detailed instructions:
Additionally, QBDT provides tools to customize invoice templates to put branding to your business.
If you still need further assistance managing the email service function or have other accounting-related concerns, visit the Community again. We're always available to lend a helping hand.
