Thanks for coming back to the thread and following the suggestions above, Kimmy.
You can easily locate any changes made to purchase orders by filtering the Audit log. With this, we can verify if someone edited the transaction or if this was system-generated.
Since the PO automatically reverts to closed after clicking Save, I suggest performing some troubleshooting steps. Let's start by accessing your account in a private window. This will help us check if the problem is related to a browser issue.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
If it works, return to your regular browser and clear its cache. If the issue persists, switch to another supported browser.
Once a vendor accepts a purchase order and delivers the products, you can log this transaction in QuickBooks by recording it as a bill or expense. This action effectively closes the initial purchase order, links it to the bill or expense, and ensures accurate accounting records.
You can always get back to the thread if you have follow-up questions about managing PO transactions. I'll be here to help.
