I appreciate the screenshot you shared, @ericagghf. Let's collaborate to resolve the user permission error you encountered so you can access the vendor transactions.
In QuickBooks Online (QBO), only the primary admin has complete access to the company file. If you've been invited as a user and can't access certain areas like the vendor transaction list, kindly ask the admin for permission to perform the task.
If you're the primary admin, let's perform troubleshooting steps to fix the issue. Sometimes, numerous cached files can cause unusual browser behavior. I recommend clearing your browser's cache to rule out the possibility of a webpage issue.
You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
Once you've launched a new private browsing session, access your QuickBooks Online account and verify if you can access the vendor transaction list. If you can, proceed to clear your browser's cache. It will resolve the issue and ensure the program runs smoothly. You can also try using other devices or supported browsers as alternatives.
Furthermore, I've included these articles that will guide you in recording a refund or credit from a vendor and tracking your transactions by class:
For security reasons, we've removed the screenshot you attached. In the future, please ensure that all personal information is excluded or omitted before uploading any attachments.
I'm here to help if you have more concerns about accessing vendor transactions in QBO or any other QuickBooks Online questions. Kindly reply below, and I'll assist you further.
