Agreed (that reaching out to QB's development team is a fool's errand). I actually use QB's downloaded version, which is in some ways worse, as it lets the user enter time in decimal format (like every attorney enters time), but when QB generates the invoice, it actually converts the entries to HH:MM. Makes no sense, other than they want to push users to a more expensive QB option. There is a workaround, though, which should still work for the online version, assuming you also have a license for Acrobat--the invoices are generated in PDF format, which can be edited by Adobe Acrobat to reflect the same amount of the time entry, but in the decimal format all clients will want to see. This approach will still require you to initially enter your time in HH:MM format, but as long as you are billing in tenths of an our, it should be easy enough, albeit an unnecessary nuisance.
Hope that helps, at least until you find a better solution! Good luck!
