Thank you for doing the troubleshooting actions to fix the issue with the purchase orders, @s1b.
Allow me to point you in the right direction for support to get around this issue and use purchase orders seamlessly.
Since the issue persists after trying out the steps provided by my colleague above, I recommend reaching out to our Customer Care Support Team. They have equipped tools to check your account in a safe environment and be able to determine the root cause of this issue. This way, they can provide you with a possible resolution.
Here's how you can reach out to them:
- From the Search tab, click Contact Us.
- Enter your question and select Continue.
- Review and choose from the following: Have us call you or Chat with us.
Please contact them during their available hours so they can address your concerns promptly.
In addition, I'll share this article to add purchase orders to your vendor transactions in the future: Add purchase orders to expenses, bills, or checks in QuickBooks Online.
Let me know how else I can help you with purchase orders or other transactions in QuickBooks Online. I'll be here to lend a helping hand.
