agrozier
Level 2

Unable to send invoice by email

QB 2016 Desktop PRO

Windows 10*

Office 365 installed on desktop (not using online version)*

*New computer, so these two items are new

 

When attempting to send an invoice via email, I get an error box: "Incorrect credentials or Gmail settings" with options to re-enter password, email address, OK or cancel.

 

Have made sure that Outlooks is my default email in Internet Explorer, QuickBooks, and Windows 10.

 

When I go to Preferences ->Send Forms I currently have selected "Web Mail providers" - we use Outlook 365/Outlook Exchange through Comcast. This has worked until this recent upgrade. If I try to chose Outlook as my mail program, I get the message "Install Outlook Client on your system to select this option".

 

Outlook, by itself, works fine.  If I try to send a pdf from Word via email, that works fine. So I know the problem is not with Office 365.

Solved