I know that being able to sync your eCommerce app to QuickBooks Online (QBO) is significant for you, Nancy.
Let me guide you on how you can post your Square app transactions accurately.
Firstly, you can disconnect and reconnect your Square app from QBO.
Here's how:
- On the left navigational panel, look for the Bookkeeping tab.
- Select Transactions, then choose App transactions.
- Click App settings, then Square.
- Choose the tab for the setting you want to change.
- To disconnect the app, click Disconnect Square.
- Once finished, select Done.
Then exclude the duplicate transactions after performing the steps above.
If the issue persists, I'd recommend reaching out to our QuickBooks support team so they can further sort this out by enclosing screen-sharing sessions with you and pinpointing the error you've been experiencing.
Additionally, here's an article you can browse just in case you need assistance connecting your bank and credit card accounts to QuickBooks Online: Connect bank and credit card accounts to QuickBooks Online.
Keep your posts coming in this thread for any additional queries you may have when handling your bank transactions in QBO. Just let me know below so I can back you up.
