Has this been fixed yet? Is this a bug?
lease Help!!!! Intuit Data Protect Not Working. Broken, Will Not Backup.
QuickBooks 2024 Desktop. All updates have been completed.
I am having an issue with Intuit Data Protect. It continues fail and prompts me tha that my session has expired and I need to sign back in. When I sign out and sign back in I am able to succesfully. When I sign back in it relaunches the configuration wizard to reconfigure my online backup. It continues to prompt that Inuit Online Backup and Protect needs to be updated. When I click on update, it closes, attempts to do something and then relaunches the wizard. Once this is all done, I click on backup now and then it returns right to message screen that I need to sign back in and session has expired. I have worked with support and still have no resolution. Essentially I am paying for a product that is not working.
Troubleshooting steps taken:
1. Uninstalled QB, rebooted, reinstalled QB rebooted, ran full QB update. I did this after our call with QB support last week.
2. Device keeps prompting to sign in due to stale sessions. After logging out and logging in it still fails.
3. With QB support we updated Windows Firewall rules to allow processes through the Firewall. This did not fix the problem.
4. I completely disabled the Windows Firewall. I did this after our call with QB support and after I performed the uninstall and reinstall of QB.
5. QB backup keeps prompting that it needs an update. Every time you click on it, it does not update.
6. I made sure that Windows Updates are 100%
7. Steps outlined by QB support were performed. They emailed these to you and we followed them. They did not fix the issue.
8. Ran QB file doctor and tools available for any type of repair. This did not work.
