It's great that you were able to enter statement charges for the added user, Fred. Let's work together to rectify the issue of the original user.
Since statement charges are working fine with the new user account, we can check the roles and permissions of the original user to identify any potential issues.
If the user's role is set to Admin, they should have full access to all features. If everything is correct and the issue persists, you can check this article to repair your QBDT company files: Fix data damage in QuickBooks.
You may also want to run and customize reports in QuickBooks Desktop. This will help you view information and focus on the details that matter the most to you.
Consider me your ongoing support if you need further help managing your statement charges or your QBDT company file. Assistance is just a post away.
