Hello there, @Mr_wright4. Let me direct you to the best support available so this gets sorted out immediately.
I appreciate your efforts in trying to use incognito mode and clearing your browser's cache to fix common browser-related issues. If you haven't already, I suggest utilizing other supported browsers as they'll provide the best and most secure experience with QuickBooks.
However, I recommend contacting our Technical Support Team if the issue persists. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further. Here’s how to get in touch with them:
- Log in to your QBO account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion about your concern, then click Continue.
- Choose a way to connect with us.
Moreover, make sure to record invoice payments when your customers pay their invoices to keep track of your sales transactions.
I'm looking forward to resolving this. If you require further assistance with managing your invoices in QBO, just add a reply below. I’ll be more than happy to work with you again. Stay safe!
