I appreciate you notifying us regarding this matter, NMK1 and JDW2020. I recognize that being able to select an expense category is essential in accurately entering and managing your expense data for your daily business transactions.
Upon checking, we have an ongoing investigation about this matter you're facing regarding missing categories on the QuickBooks Online Mobile App specific to IOS devices. Please know that our engineering team is working hand in hand to resolve it.
To receive updates about the investigation, I recommend contacting our Customer Care Team to add you to the affected user list. They have the tools to fix this accordingly and lay in up-to-date information regarding the issue.
That said, kindly access your QBO account on a web browser. Then, contact them from there. Here's how:
- Log in to your QBO account using your device's regular browser.
- Click (?) Help and go to the Search tab.
- Select Contact Us and pick or enter a brief description of your issue.
- Tap Continue, and then Have us call you. This selection will route you to enter your information.
- Once done, hit Get a call to get a callback from our available support personnel.
However, if you're using an Android device, let's troubleshoot the app to eliminate excessive data that can resolve some abnormal behavior in the program. You can follow the steps highlighted in the Fix other app-related issues section of this article: Fix common errors in the QuickBooks Online mobile app for Android.
In the meantime, you can consider using a mobile browser to get back to work.
You may also generate a transaction from your physical receipts to your QBO app with the help of the Receipt snap feature. This functionality helps you save time tracking and managing them in the system.
This thread is always open for additional concerns about expense categories in the QBO app. Just add a comment below, and the Community will readily help you.
