We appreciate you for bringing this one to our attention and we know how hard it is when the program crashes when you are in the middle of something, BlankaD.
Since the issue persists after performing the recommended solutions provided by my colleagues, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate the root cause of this issue. You may call us at a time convenient to you, or we’ll get in touch with you instead. Let me show you how:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tick Continue.
- Choose Chat or Get a callback.
To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
I'm also adding this link to help manage your QuickBooks Online subscription: Manage billing, payment, and subscription info in QuickBooks Online. This resource will guide you to update the card on file, change your subscription, or view your billing history.
This thread's still open, so I'm all ears if you have concerns about creating transactions or running your business in QuickBooks. If you also need to take care of other things like running reports, let us know. My colleagues and I will reply as soon as possible.
